Shipping policy

Last updated: October 5, 2026

This Shipping Policy applies to purchases from toiletsetc.com, owned and operated by Faucets Etc LLC, a Wyoming limited liability company, doing business as ToiletsEtc (“we,” “us,” or “our”).

Shipping cost

Freight is free on orders over $999. Orders under $999 include a freight charge calculated at checkout.

Lead times

Products ship from the manufacturer or our warehouse, and lead times vary by brand and model. In-stock items typically ship within a few business days; special-order, made-to-order and custom-finish models (such as AET decorative and custom-finish toilets) can take longer. If your item has an extended lead time, our team will let you know the expected timeframe.

Freight delivery

  • Toilets and other large items ship via LTL freight. Standard freight delivery is to the curbside — the driver is not responsible for bringing the item inside.

  • Additional delivery services such as liftgate or inside / room-of-choice delivery are not always available, may incur an extra fee, and depend on the carrier and your location. Please contact us at orders@toiletsetc.com before your order ships, and we will confirm availability and any charges.

  • Please make sure the delivery service will have the access needed to complete delivery. If you live in a gated community or anticipate access difficulties, let us know in advance.

  • Large freight items require a signature. Please make sure someone is present to inspect the item and sign the delivery receipt.

  • Smaller items ship via ground service (such as FedEx or UPS) and generally do not require a signature. If you would like to require a signature, please tell us when you place your order.

Inspect your shipment

If you find damage, refuse the shipment or note the damage on the delivery receipt before signing. If you cannot inspect it in front of the driver but the packaging appears damaged, note it on the receipt and inspect the item as soon as possible.

Notify us of any damage or missing parts within 7 days of delivery by emailing orders@toiletsetc.com. Send photos and keep the original boxes and all protective packaging.

Lost or stolen packages

We will always notify you when your order ships and provide tracking. Please stay up to date on your order and retrieve it promptly. We cannot issue refunds or replacements for an order the carrier has recorded as delivered, even if it is lost or stolen after delivery. If you would like to require a signature on delivery, please request it when you place your order.

Shipping destinations

We currently ship within the United States. For questions about a specific address or delivery situation, please contact us at orders@toiletsetc.com before ordering.