Refund policy

Last updated: October 5, 2026

This policy applies to purchases from toiletsetc.com, owned and operated by Faucets Etc LLC, a Wyoming limited liability company doing business as ToiletsEtc.

We want you to be confident in every purchase from ToiletsEtc. This policy explains cancellations, returns, and what to do if an item arrives damaged.

Cancellations

You may cancel most orders at no charge until the order ships from the manufacturer or our warehouse — please contact us promptly. An order is only considered canceled once you receive a cancellation-confirmation email.

Returns

If your order has shipped and the item is returnable, contact us within 30 days of delivery to begin the return. You are responsible for return shipping, and returns are subject to a restocking fee (typically 20%, reflecting manufacturer charges).

We can only accept returns received in resalable condition — the product box unopened and the product and original protective packaging fully intact. Returns must be shipped back traceable and insured; we cannot be responsible for damage or loss in transit.

Non-returnable / non-cancelable items

Installed products, toilet seats, clearance items, and special-order, made-to-order and custom-finish items (including AET custom-finish and decorative models) cannot be canceled or returned. In the unlikely event these arrive damaged or defective, the damage guidelines below apply.

Damaged or defective items

Please inspect your shipment on delivery. If you find damage, refuse the shipment or note the damage on the delivery receipt before signing. Notify us of any damage or missing parts within 7 days of delivery, with photos, and keep the original boxes and all protective packaging.

If you receive the wrong item, notify us within 30 days with the product and packaging intact and we will guide you on how to proceed. Where damage is deemed repairable by the manufacturer, we may arrange a repair within the policy timeframe. Products that arrive without visible damage but do not function properly are typically covered under the manufacturer's warranty.

Please note that we cannot be held responsible for slight color variations caused by screen settings or resolution.

Refunds

Once your return is received and inspected, we will notify you and issue any approved refund to your original payment method, less return shipping and any applicable restocking fee. Refunds typically post within 5–10 business days of processing, depending on your bank or card issuer.

How to start a return

Contact us at orders@toiletsetc.com or through our Contact page with your order number and photos (if the item is damaged). Please do not ship anything back before contacting us — unauthorized returns cannot be processed.